Help & Contact

Shipping

Our standard delivery charge is £10.50 for next day delivery* within England and Wales. For orders being sent to Scotland the delivery charge is between £10.50 to £18.70 for next day delivery* depending on the location. For deliveries to Northern Ireland the delivery charge is £18.70 for a 2-day delivery service*. For the Islands, the delivery charge is £21.95 for a 2-3-day delivery service*. For any international deliveries (including Southern Ireland), our delivery charge depends on the location we are sending to. For more information, please contact us.

*This is not 100% guaranteed but it is the service we send our parcels on, but our personal experience is that we have an excellent delivery service.

We offer free delivery in England, Wales and Scotland (excluding the Scottish Islands, Highlands and Northern Ireland) on all orders over £450 plus VAT. Please contact us for more detailed information.

Cookies Policy

INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

• Strictly necessary cookies.            These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies.            They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies.           These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies.            These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

[Is essential for our site to or enables us to]:

• Estimate out audience size and usage pattern.*
• Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted to your individual interests
• Speed up your searches.
• Recognise you when you return to our site.
• Allow you use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 7 days. 

VAT Charges

The prices we quote on our website do not include VAT. This will be added at the checkout and once purchased there will be no additional charges.

Payment Options

We offer two types of payment service, including pro-forma or 30 day account. Pro-forma payments must be paid upfront before your goods are dispatched. We can take payment by most credit cards and debit cards. Our Plymouth HQ also accept cash upon collection. 30 day account allows you to make an order and receive the goods, giving you 30 days to make payment. Please contact us on 01752 349809 to set up an account.

Advertised Prices

We offer goods for sale through:

• our website asquithtextilesupplies.co.uk;
• our E-brochure; and
• our Plymouth HQ.

Our prices may change and printed material such as e-brochure or advertisements will always show our best prices at the time of printing. During the period the e-brochure is valid, we may offer things at a lower price. This could be a special offer. Our website will always show the lowest price we have. If you order from a e-brochure which quotes a higher price, we will process your order at the lower price. We will always use the lowest price we are quoting at the time that your order is processed and this will never be more than the valid prices published in our e-brochure.

Receiving Orders

Unless we have your written authorisation, we will always need an authorised signature when delivering goods to you via courier, and upon collection.

Availability

We aim to keep sufficient stock so that we prevent running out. However, at times when there is unexpectedly high demand, we may unfortunately run out. If this happens, we may delay sending out your order for a couple of days while we receive new stock. If you have chosen a premium delivery option, or we are expecting a delay, we will use the information you have given with your order to let you know about the progress. You may contact us at any time to check on the progress of your order.

Cancellation

If you wish to cancel your order, you can do so at any time until we dispatch the goods. We normally pack and send out orders very quickly so if you want to cancel your order, please call us on 01752 342809 as soon as possible. If we have not already sent the goods out, we will cancel your order and issue a full refund (including delivery charges) to the form of payment used to place your order. We will make the refund as soon as possible and within 14 days of cancellation. Unfortunately we cannon cancel your order once the goods have been sent.

Quality assurance

If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, contact us at any time and we will work with you to deal with the problem. This may involve a repair, providing a replacement product or giving you a full or partial refund. We may ask for proof of faulty goods by sending an image. Return of faulty items are at customer’s expense.

Age Restrictions

Age restrictions apply to some goods we supply. By ordering these goods, you are confirming that you are over 18 and that the person receiving the delivery, or collecting the goods, is also over 18. We will carry out age checks for all orders containing age-restricted items, and you may need to provide official documents as proof of age (either in person or by email, fax or post). We can cancel your order for age-restricted items if we have good reason to believe you do not meet the relevant age restriction.